Quality

Membership number L032

Luxfords are one of fewer than 700 UK removal companies who can claim to meet the British Association of Removers (BAR) strict standards and regular inspections. Membership means that our facilities, equipment, personnel and operational procedures are continuously reviewed. For our customers it means we use Trading Standards recognised Terms and Conditions and plain English service contracts for all work carried out.

The BAR Code of Practice covers how we operate and how we work with our customers, other BAR members and BAR itself. Our membership also provides customers with free access to their Consumer Affairs department in the unlikely event of a problem arising which cannot be resolved directly with us.

We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by:

Having participated in the Government’s Train to Gain scheme, we are pleased that all our operational staff have successfully completed their NVQ Level II in Customer Care - as far as we know, we are the only domestic removal company to have achieved this.

As a member of the BAR Commercial Moving Group, Luxfords is also regularly assessed to the BSi Standard BS 8522 specifically designed for Commercial Moving so you can be sure that your requirements will be handled in the best possible manner.

As members of the BAR Overseas Group we are also assessed to the BS 8564 Standard for overseas moving so you can be sure of a well-planned and executed move for all your goods going abroad.

For over 50 years Which? have been renowned for testing products and services and they have now expanded on this and are assessing local traders. As a Which? Trusted Trader Luxfords have been assessed and checked by Which? trading standards professionals, and are now fully endorsed by them and recommended by people like you. Please see here for all our Which? reviews.

Luxfords are proud to be one of less than 100 UK members of the BAR Overseas Group. We are all regularly inspected to make sure that our facilities, equipment, staff training and operational procedures remain at the highest level and that we continue to meet strict membership criteria and standards. Each member of the BAR Overseas Group is experienced in handling part and full container load consignments worldwide and in taking care of goods coming into the UK from abroad.

More importantly, every BAR Overseas Group member uniquely offers our clients an Advance Payment Guarantee, which means that your overseas move will arrive at your destination even in the event that something happens to the company moving your belongings across the world. The Advance Payment Guarantee is a vital part of any overseas move and is only available from members of the BAR Overseas Group.

Luxfords is delighted to announce that we are now members of Trading Standards’ “Buy with Confidence” Scheme. More info

Some of the requirements which we have needed to adhere to are as follows:

• Operate by fair and appropriate Terms and Conditions
• Are committed to good customer service
• Do not cold call customers
• Comply with consumer protection legislation (see www.businesscompanion.info)
• Have appropriate insurance
• All our customer facing staff have all successfully completed CRB checks